Technical Support

Technical Support

Welcome to IndiaFin Support

 

At IndiaFin, we are committed to delivering secure, reliable, and efficient financial services to individuals and businesses across India. We understand that when it comes to financial transactions, account access, and sensitive data, even minor technical issues can cause concern. That’s why our Technical Support team is dedicated to providing fast, transparent, and effective assistance whenever you need help.

This page is designed to guide you through common technical issues, provide troubleshooting steps, and explain how to contact our support team for further assistance. Please review the relevant section below before submitting a support request — many common issues can be resolved within minutes.

 

Account Access & Login Support

Forgot Password

If you are unable to log in because you forgot your password:

  1. Click on the “Forgot Password” link on the login page.

  2. Enter your registered email address or mobile number.

  3. Complete OTP verification.

  4. Set a new secure password.

Password Requirements:

  • Minimum 8 characters

  • At least one uppercase letter

  • At least one number

  • At least one special character

If you do not receive the reset email or OTP:

  • Check your spam/junk folder.

  • Ensure your registered mobile number is active.

  • Verify network connectivity.

  • Try again after 5 minutes.

Account Locked

Your account may be temporarily locked due to:

  • Multiple failed login attempts

  • Suspicious activity detection

  • Security compliance verification

In most cases, accounts automatically unlock within 15–30 minutes. If the issue persists beyond this time, please contact support with your registered details.

OTP Not Received

If you are not receiving OTPs:

  • Ensure your SIM card has network coverage.

  • Disable DND temporarily.

  • Restart your device.

  • Confirm your registered mobile number is correct.

  • Check if SMS inbox is full.

If the problem continues, submit a ticket with:

  • Your mobile number

  • Mobile operator name

  • Screenshot (if applicable)

Transaction & Payment Support

Payment Failed but Money Debited

If money has been debited but the transaction failed:

  • Refunds are usually processed automatically within 3–5 business days.

  • In some cases, it may take up to 7 business days, depending on your bank.

Before contacting support:

  • Check transaction status in your IndiaFin dashboard.

  • Review your bank statement.

  • Wait 24 hours for automatic reconciliation.

Transaction Pending

A transaction may show as “Pending” due to:

  • Bank processing delays

  • Payment gateway verification

  • Network interruptions

  • High system traffic

Please allow up to 24 hours for status updates. If the issue persists beyond 24 hours, contact support.

Duplicate Transactions

If you accidentally completed the same transaction twice:

  • Verify both transaction IDs in your dashboard.

  • Submit a refund request with full details.

  • Refund timelines may vary depending on the service.

Security & Fraud Reporting

Unauthorized Transactions

If you notice suspicious activity:

  1. Change your password immediately.

  2. Log out from all devices.

  3. Contact support immediately.

  4. Inform your bank if required.

Provide transaction ID, date, time, and screenshots when reporting.

Phishing & Fraud Awareness

IndiaFin will never:

  • Ask for your OTP

  • Request your password

  • Ask for CVV or full card details

  • Request funds to a personal account

If someone claims to represent IndiaFin and requests sensitive information, do not share it. Report such incidents immediately.

Website & Technical Issues

Website Not Loading Properly

If IndiaFin is slow or not loading:

  • Clear browser cache.

  • Update browser to the latest version.

  • Disable browser extensions.

  • Try incognito/private mode.

  • Switch to another internet connection.

  • Disable VPN (if enabled).

Recommended Browsers:

  • Google Chrome (latest)

  • Microsoft Edge

  • Safari

  • Mozilla Firefox

Dashboard Not Updating

If recent transactions are not reflected:

  • Refresh the page.

  • Log out and log back in.

  • Wait 15–30 minutes for synchronization.

  • Check your email for confirmation messages.

Mobile Access Issues

If accessing IndiaFin via mobile:

  • Ensure the app (if applicable) is updated.

  • Restart your device.

  • Clear app cache (Android).

  • Reinstall the app if necessary.

If issues continue, provide:

  • Device model

  • OS version

  • Browser or app version

  • Screenshot of the issue

KYC & Verification Support

Document Upload Issues

Ensure:

  • Documents are clear and readable.

  • File size meets platform requirements.

  • Documents are valid and not expired.

  • Name matches your registered account.

If KYC is rejected:

  • Review the reason provided via email.

  • Re-upload corrected documents.

  • Ensure details match exactly.

Verification typically takes 24–72 business hours.

How to Contact Support

If your issue is not resolved using the information above, please contact us.

📧 Email: support@indiafin.com
⏱ Response Time: 24–48 business hours

Please Include:

  • Full name

  • Registered email address

  • Registered mobile number

  • Detailed description of issue

  • Transaction ID (if applicable)

  • Screenshots

  • Device and browser detail.

  • Providing complete information helps us resolve your issue faster.

Escalation Process

If your issue remains unresolved after three business days, please follow these escalation steps:

  1. Reply to your existing support email thread to keep all communication in one place.

  2. Write “Escalation Request” clearly in the subject line for priority attention.

  3. Include your original ticket reference number for faster tracking.

  4. Add any relevant updates or additional details about the issue.

Once submitted, your case will be reviewed and handled promptly by a senior support representative.

Service Availability

IndiaFin services are generally available 24/7. However, temporary interruptions may occur due to:

  • Scheduled maintenance

  • System upgrades

  • Banking network delays

  • Security updates

  • Regulatory compliance updates

We strive to notify users in advance whenever maintenance is scheduled.

Data Privacy & Protection

IndiaFin uses advanced security measures to protect your data, including:

  • Encrypted data transmission (HTTPS)

  • Multi-factor authentication

  • Secure payment gateway integration

  • Firewall and monitoring systems

We do not sell or misuse your personal information.

Best Practices for Secure Usage

To ensure a safe and smooth experience:

  • Use strong, unique passwords.

  • Never share OTP or login credentials.

  • Avoid public Wi-Fi for financial transactions.

  • Regularly monitor your transaction history.

  • Log out from shared devices.

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