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| BPO: Healthcare Physician Scheduling |
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Inbound Calling Service
- Appointment Setting/Patient Scheduling
- New Appointments/Cancellations/Rescheduling
- Accommodate Doctor's Referrals
- Customer (Patient) Support/Inquiries Resolution
- Screening calls for the doctor
- Taking Phone Messages
Outbound Calling Service
- Greetings/Secretarial
- Coordination with Labs & Pharmacies
- Confirmations / Reminders
- 1 week notice, 1 day notice
- Reminders for tests, etc
- Importance of meeting schedules
Secretarial Functions
- Liaison/Communication/Phone Management
- Taking Notes on the patients inquiries
- Managing the EMR system
- Tracking, Measuring, & Reporting on all phone based activities
- 24/7/365 capability to capitalize on every contact
Critical Success Factors
- Scheduling and Eligibility Verification done Concurrently
- Strong Customer Service
- 24/7/365
- Cost Effective
By utilizing our Scheduling Services, you can
- Save Staff time
- Improve Staff Efficiency
- Reduce no-shows
- Promote Referrals
- Track practice statistics
You can View Appointments
- Daily, Weekly & Monthly
- Complete audit trail for each Appointment
Printing and Reporting Features
- Print Appointment Lists
- Print Cancellation Summaries
- Print Practice Totals
- View Reports on screen
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